Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact information — your name, email address, and phone number
• Communication preferences — how you prefer to be contacted and what you are inquiring about
• Message content — the text of messages you submit through our contact forms
• Usage data — pages visited, browser type, device type, and IP address (collected automatically)

We collect this information when you voluntarily submit a contact form, call or text us, or otherwise reach out to inquire about real estate services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your real estate inquiries and service requests
• Schedule and conduct consultations regarding new construction, buying, selling, or investment properties
• Send you follow-up communications, property updates, and market information you have requested or consented to receive
• Improve our website and the quality of our services
• Comply with applicable laws, regulations, and professional licensing requirements

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers — We may share information with trusted technology vendors (such as CRM platforms or email delivery services) who assist us in operating our business. These vendors are contractually prohibited from using your information for any purpose other than providing services to us.
• Referral partners — If you request a referral to a real estate professional in another market, we will share only the information necessary to facilitate that referral, and only with your knowledge.
• Legal obligations — We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers — In the event of a merger, acquisition, or transfer of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. SMS / Text Message Communications

By providing your phone number and checking the opt-in box on our contact form, you consent to receive text messages from Desmond Nsutebu | eXp Realty regarding your real estate inquiry. Your consent is not a condition of any purchase or service.

• We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
• You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at desmond@desmondnsutebu.com.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• If you have any questions regarding privacy, please read our privacy policy: desmondnsutebu.com/privacy-policy.html.

5. Your Rights and Choices

You have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to legal obligations
• Opt out of communications — Unsubscribe from emails at any time; reply STOP to opt out of texts
• Data portability — Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at desmond@desmondnsutebu.com or call (469) 815-7400. We will respond to your request within a reasonable time, and no later than 30 days.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

8. Cookies and Analytics

Our website may use cookies and similar tracking technologies to understand how visitors interact with the site. You can disable cookies through your browser settings; doing so may affect certain site functionality. We do not use cookies to collect personally identifiable information without your knowledge.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Desmond Nsutebu | eXp Realty
Texas License #0798048
Phone: (469) 815-7400
Email: desmond@desmondnsutebu.com
Website: desmondnsutebu.com